Cairn Path
55 Collins Street, Level 19
Melbourne VIC 3000, Australia
Phone: +61 3 9847 2618 | Email: [email protected]

Privacy Policy

Last updated: November 18, 2025

Our Commitment to Your Privacy

At Cairn Path, we understand that your privacy is important. When you choose to share information with us, you're placing trust in our organization, and we take that responsibility seriously. This policy explains how we collect, use, protect, and handle your personal information in a straightforward and transparent way.

We believe in being clear about our practices. If you have questions about anything in this policy, we encourage you to reach out to us. Your understanding and comfort with how we handle your information matters to us.

Information We Collect

We collect information in a few different ways, depending on how you interact with our website and services. Here's what that means in practice:

Information You Provide Directly

When you fill out our contact form or communicate with us, you might share:

  • Your name and email address
  • Organization name and role
  • Information about your marketing challenges or needs
  • Any other details you choose to include in your messages

You decide what to share. We only ask for information that helps us understand your situation and respond meaningfully.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

  • Pages you visit and how you navigate our site
  • Time and date of your visits
  • Browser type and device information
  • General location information based on IP address
  • Referring website or source that brought you to us

This information helps us improve your experience and understand how people use our website. For details on cookies, please see our Cookie Policy.

Analytics and Website Performance Data

We use analytics tools to understand how our website performs and how visitors interact with our content. This includes:

  • Which pages are most visited and helpful
  • How long people spend on different sections
  • Common paths visitors take through the site
  • Technical issues or errors that occur

Analytics data is typically aggregated and anonymized, meaning we see patterns rather than individual behavior.

How We Use Your Information

We use the information we collect thoughtfully and for specific purposes that benefit both you and our ability to provide helpful services:

To Respond to Your Inquiries

When you contact us, we use your information to understand your situation and provide relevant responses. This includes answering questions, scheduling conversations, and following up on our discussions.

To Provide Our Services

If you engage our services, we use your information to deliver the work we've agreed upon, communicate about progress, and ensure you're getting value from our collaboration.

To Improve Our Website

Analytics information helps us understand what's working well and what could be better. We use these insights to make our website more helpful, accessible, and relevant to visitors.

To Communicate Thoughtfully

Occasionally, we may send you information about our services or insights we think might be valuable. We keep these communications relevant and infrequent. You can opt out at any time.

To Ensure Security and Legal Compliance

We use certain information to protect our website from misuse, ensure security, and comply with legal obligations. This helps create a safe environment for everyone.

Legal Basis for Processing Your Information

We process your personal information based on several legal grounds, depending on the situation:

  • Consent: When you provide information voluntarily, such as through our contact form, you're giving us consent to use it for the purposes you'd expect.
  • Contractual Necessity: If you engage our services, we need your information to fulfill our agreement and deliver the work.
  • Legitimate Interests: We have legitimate interests in improving our services and understanding how our website is used, balanced against your privacy rights.
  • Legal Obligations: Sometimes we're required by law to collect or maintain certain information.

How We Share Your Information

We don't sell your personal information to anyone. We only share your information in limited circumstances that support the services you've requested or as required by law:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver services. These providers have access only to the information needed to perform their specific functions and are obligated to protect your data. This might include email service providers, analytics platforms, or hosting services.

Professional Advisors

In some cases, we may share information with professional advisors such as lawyers, accountants, or consultants who help us run our business effectively. These parties are bound by professional confidentiality obligations.

Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal processes, protect our rights, or ensure the safety of our users or others.

Business Transfers

In the unlikely event that our business is sold or merged with another organization, your information may be transferred as part of that transaction. We would notify you of any such change and the choices you may have.

How We Protect Your Information

We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction:

Encryption

We use industry-standard encryption to protect data in transit and at rest. This means your information is scrambled and unreadable to unauthorized parties.

Access Controls

We limit access to personal information to only those team members and service providers who need it to perform their work. Access is granted based on the principle of least privilege.

Regular Monitoring

We monitor our systems for potential security vulnerabilities and unauthorized access attempts. This helps us identify and address issues promptly.

Secure Infrastructure

Our website and data are hosted on secure servers with reputable providers who maintain high security standards and regular backups.

While we implement strong security measures, no system is completely immune to risks. We encourage you to take reasonable precautions when sharing information online and to contact us immediately if you suspect any security issues.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Here's what that means in practice:

  • Inquiry Information: If you contact us but don't engage our services, we typically retain your information for up to two years in case you return or have follow-up questions.
  • Client Information: If you become a client, we retain your information for the duration of our engagement plus a reasonable period afterward for reference and legal compliance purposes, typically five to seven years.
  • Analytics Data: Website analytics data is typically retained in aggregated form for two years to help us understand long-term trends.
  • Legal Requirements: Some information may be retained longer if required by law, such as financial records or documents related to legal proceedings.

After the retention period ends, we securely delete or anonymize your information so it can no longer identify you.

Your Rights and Data Management

You have several rights regarding your personal information. We respect these rights and will respond to your requests promptly:

Right to Access Personal Data

You can request a copy of the personal information we hold about you. We'll provide this in a clear, accessible format so you can review what we have.

Right to Rectification and Erasure

If information we hold about you is incorrect or incomplete, you can ask us to correct it. You can also request that we delete your personal information, subject to certain legal limitations.

Right to Data Portability

In certain situations, you have the right to receive your personal data in a structured, commonly used format that you can transfer to another service provider.

Right to Object to Processing

You can object to certain types of processing of your personal information, particularly for marketing purposes. We'll respect your preferences and stop processing your data for those purposes.

Right to Withdraw Consent

Where we're processing your information based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information at the top of this page. We'll respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request to ensure your information stays secure.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are designed for businesses and adult professionals. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we'll update the "Last updated" date at the top of this page.

If we make significant changes that affect how we use your personal information, we'll notify you by email (if we have your email address) or by posting a notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Questions or Concerns?

If you have any questions about this privacy policy, how we handle your information, or if you'd like to exercise any of your rights, we're here to help. Please don't hesitate to reach out.

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